Frequently Asked Questions
Everything you need to know about shopping with Claude & Co.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our Returns Portal to generate your prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our style consultants for personalized advice.
Are your materials sustainably sourced?
At Claude & Co, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.